Digital Platforms Expand E-Commerce and Transform Government Service Delivery in Kenya
Kenya sees expanding adoption of digital platforms for e-commerce, with major players like Jumia under continuous market scrutiny as of May 2025. A key trend is the move to devolve government digital services, exemplified by Kiambu County's ERP system aiming for a "Citizen Portal" similar to the national e-Citizen, supported by initiatives like the ICT Authority Bill 2024 to enhance public service delivery nationwide.