Fiery Debate Over National Carrier's Decline

NAIROBI, KENYA – National Assembly Speaker Moses Wetang’ula presided over a turbulent parliamentary session on Wednesday, November 12, 2025 (EAT), as Members of Parliament launched a blistering attack on Kenya Airways (KQ) for what they termed a catastrophic decline in service and professionalism. During the heated afternoon debate, legislators from across the political spectrum called for urgent reforms and demanded accountability from the national carrier's management and the Ministry of Roads and Transport.

The debate was initiated by Eldas MP Adan Keynan, who sought a formal statement on the status of the airline. Keynan lamented that despite substantial and consistent financial support from the Kenyan taxpayer, the airline has been characterized by “arrogance, inefficiency, and a total collapse in service standards.” His sentiments were echoed by numerous MPs who shared frustrating personal experiences and constituent complaints, painting a grim picture of the airline once dubbed “The Pride of Africa.”

A Litany of Failures

Legislators detailed a wide array of grievances plaguing the airline, including chronic flight delays, frequent last-minute cancellations, lost and mishandled luggage, and unprofessional conduct from staff. Several MPs contrasted KQ's high ticket prices with the poor quality of service, unfavorably comparing it to regional competitors like Ethiopian Airlines and international carriers such as Emirates. “Today, you pay the same as on Emirates or Ethiopian Airlines but get the service of a low-cost carrier,” one MP stated during the session. The concerns extended to the physical state of the aircraft, with reports of unkempt cabins and declining in-flight service standards.

The persistent operational issues have severe consequences for Kenya. Members of Parliament emphasized that the airline's unreliability not only frustrates travelers but also actively harms the nation's economy. Tourism, a critical pillar of Kenya's GDP, is particularly vulnerable, as unpredictable travel schedules deter international visitors. Furthermore, the legislators argued that the carrier's failings tarnish Kenya's global image, undermining Nairobi's status as a premier regional hub for business and travel.

Calls for Ministerial Accountability

While the direct target of the criticism was Kenya Airways' management, the ultimate responsibility was laid at the feet of the executive. The current Cabinet Secretary for Roads and Transport is Davis Chirchir, who assumed the role following a cabinet reshuffle. Although the House did not formally resolve to summon the Cabinet Secretary on a specific date during this session, the impassioned demands from MPs have placed immense pressure on his ministry to provide answers and a clear strategy for the airline's revival. Speaker Wetang’ula acknowledged the gravity of the members' submissions, noting that the national carrier's performance is a direct reflection of the country's reputation on the world stage.

The debate also touched on deeper governance issues, with some legislators alleging the influence of cartels in aircraft leasing and other major procurement decisions, which they claim stifle accountability and efficiency. The consensus in the House was that a fundamental overhaul of the airline's management and operational structure is necessary to prevent its complete collapse and to restore public confidence.

Broader Context of Aviation Sector Challenges

The intense scrutiny of Kenya Airways comes amid broader challenges in the nation's aviation sector. High operational costs, including rising fuel prices and significant taxes, have been cited as major hurdles for airlines operating in the region. These factors contribute to some of the highest airfares in East Africa, making air travel inaccessible for many and dampening the tourism sector's growth potential. The government has an ambitious target of welcoming five million tourists annually, a goal that experts say is heavily dependent on an efficient, reliable, and affordable aviation ecosystem.

The parliamentary outcry signals a growing impatience with the long-standing problems at Kenya Airways. As the government continues to inject billions of shillings to keep the airline afloat, the demand from both legislators and the public for tangible improvements and a sustainable path to profitability is now at a fever pitch. The Ministry of Roads and Transport is expected to respond to the issues raised in Parliament in the coming weeks. FURTHER INVESTIGATION REQUIRED.