Government Pledges Enhanced Accessibility of Online Services for Kenyans with Disabilities
The Kenyan government has committed to making all e-government platforms, including the eCitizen portal, fully accessible to persons with disabilities. ICT Cabinet Secretary William Kabogo announced
Kenya Commits to Digital Inclusion with Major Accessibility Overhaul for E-Government Services
NAIROBI, Kenya – June 4, 2025
In a landmark move to bridge the digital divide, the Kenyan government has pledged to make all its e-government platforms fully accessible to persons with disabilities, signaling a bold step towards a more inclusive digital future.
During a press briefing, ICT Cabinet Secretary William Kabogo announced that the flagship eCitizen platform, along with the country’s extensive suite of over 33,000 online government services, will undergo comprehensive upgrades designed to meet international accessibility standards. This initiative will specifically enhance usability for Kenyans who are blind, deaf, or face mobility challenges.
Digital Services for All Kenyans
“This is about ensuring that no Kenyan is left behind in the digital revolution,” Kabogo said. “Accessibility is not an afterthought; it is a fundamental right that must be embedded in every government service we offer online.”
The ambitious overhaul will include technical enhancements to existing platforms, targeted training programs for government ICT personnel on accessibility best practices, and active engagement with disability advocacy organizations to co-create solutions that are both effective and user-friendly.
A National Push Towards Inclusive Development
This initiative forms a critical pillar of Kenya’s broader digital transformation agenda, emphasizing equity and inclusion. Experts highlight that by making government services accessible to all citizens, the country is not only upholding human rights commitments but also unlocking new opportunities for economic and social participation among persons with disabilities.
“Accessible e-government platforms empower individuals with disabilities by removing barriers to essential services such as healthcare, education, and civic participation,” noted a digital inclusion advocate.
Looking Ahead
With the government’s commitment now official, the focus shifts to implementation — a complex process that will require sustained political will, cross-sector collaboration, and continuous feedback from the disability community.
As Kenya accelerates towards a fully digital public service environment, the success of this initiative will set a powerful example for the region and beyond on how technology can be harnessed to foster true inclusivity and equal opportunity.
