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Diaspora remittances have become a cornerstone of Kenya’s economy, with digital platforms displacing traditional services by offering lower costs and direct-to-mobile transfers. This shift is boosting household incomes and foreign exchange reserves but also raises critical questions about regulation and consumer protection.
NAIROBI – Remittances from Kenyans living abroad have solidified their position as a primary source of foreign exchange, rivalling and often surpassing top agricultural exports like tea and coffee. According to the Central Bank of Kenya (CBK), diaspora inflows reached a record high in 2024, clocking approximately KSh 666.7 billion ($4.95 billion), an 18% increase from the KSh 586.0 billion recorded in 2023. This vital economic lifeline now accounts for roughly 4.6% of Kenya's Gross Domestic Product (GDP), underscoring its systemic importance for national economic stability and household welfare.
These funds are a critical source of household income, financing everything from education and healthcare to small business creation and land acquisition. The United States remains the single largest source, accounting for 51% of all remittances in 2024, with other significant contributions coming from the United Kingdom, Saudi Arabia, Germany, and the United Arab Emirates. This consistent flow of capital supports the current account, shores up the country's foreign exchange reserves, and contributes to the stability of the Kenyan Shilling.
The landscape of how this money reaches Kenya is undergoing a radical transformation. For decades, legacy money transfer operators (MTOs) and bank transfers were the primary channels. However, the last decade has seen a dramatic shift towards digital-first platforms, a trend accelerated by Kenya's world-leading mobile money penetration. The 2007 launch of M-Pesa created a robust domestic infrastructure that international remittance services now leverage, allowing for instantaneous transfers directly to a recipient's mobile wallet.
Online platforms such as WorldRemit, Wise (formerly TransferWise), and Remitly have emerged as dominant players, challenging older models by offering enhanced convenience, speed, and, crucially, lower costs. These services allow senders to initiate transfers 24/7 from a smartphone or computer, bypassing the need to visit a physical agent. The integration with local mobile wallets like M-Pesa, Airtel Money, and Equitel means recipients in even remote rural areas can receive funds instantly, a significant advantage over traditional methods that often required travel to a bank or cash pickup location.
The competitive edge of modern remittance platforms lies in their distinct approaches to fees and exchange rates.
Despite the improvements brought by these digital players, the cost of sending money to Kenya remains a concern. The World Bank noted in late 2023 that the average cost of sending $200 to Kenya was 9.15%, well above the UN Sustainable Development Goal target of 3%. This highlights the persistent friction and hidden costs within the global remittance system.
The rapid growth of digital remittances has not gone unnoticed by Kenyan regulators. The Central Bank of Kenya is actively involved in licensing and overseeing international remittance service providers to ensure consumer protection and combat illicit financial flows. As of early 2024, the CBK had licensed 24 money transfer operators, reflecting a move to formalize and secure the sector.
However, significant challenges remain. Regulatory compliance, particularly around Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, can be complex and costly for fintech companies. Furthermore, the rise in digital transactions has been accompanied by an increase in cybersecurity threats, requiring substantial investment in security infrastructure to protect consumer data and funds. A lack of widespread financial and digital literacy also remains a barrier, potentially exposing some users to fraud and other risks associated with online transactions.
To better understand these dynamics, the CBK, in collaboration with the Kenya National Bureau of Statistics (KNBS), launched the first comprehensive Remittances Household Survey in 2025 to gather granular data on transfer channels, costs, and the usage of funds. This initiative aims to inform future policy and create a more efficient and secure remittance ecosystem for all Kenyans.
