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Safaricom clarifies that SHA deductions can occur without a PIN because they are statutory standing orders authorized during registration, raising data privacy concerns.

The realization has hit Kenyans with a cold shock: the new Social Health Authority (SHA) contributions can leave your M-Pesa wallet without you ever typing your PIN. Safaricom has issued a clarification on the "auto-deduction" mechanism, sparking a fierce debate on consent, privacy, and government overreach.
The telco explained that the Social Health Insurance Act classifies the contribution as a "statutory deduction," placing it in the same legal category as tax. This grants the state the power to instruct payment providers to remit funds automatically if a user has "linked" their account during registration.
When a user registers for SHA via USSD *147# and selects M-Pesa as the primary payment mode, they effectively sign a standing order. "The PIN is your signature," a tech expert explained. "Once you authorize the linkage, you have pre-authorized all future monthly deductions."
The move represents a significant shift in revenue collection. By bypassing the "willingness to pay" and automating the "ability to pay," the government ensures the SHA pot remains full. But for the average Kenyan, the silent beep of a deduction message is a reminder that in the digital age, your money is never truly yours alone.
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