PSC Launches Nationwide Survey to Gauge Civil Service Well-Being

Nairobi, Kenya — 2025-09-09 08:15 EAT. The Public Service Commission (PSC) has launched an online employee satisfaction and workplace environment survey running from September 8 to 20, 2025. PSC Chief Executive Officer Anthony Muchiri said the exercise, grounded in Section 62 of the PSC Act, 2017, will establish a baseline civil service morale index to inform policy reforms. 

The Latest

• What happened now: PSC initiated a public-sector-wide survey targeting all government employees under its jurisdiction—from ministries to state corporations, constitutional commissions, public universities, and TVET institutions. 

• Why it matters: This marks the first structured baseline of civil service morale, culture, and well-being, underpinning future reforms to improve governance and service delivery. 

• Status: Survey live from September 8 to 20, 2025. 

Context in Brief

• Under Section 62 of the PSC Act, 2017, PSC is mandated to enhance efficiency and effectiveness in the public service. 

• The survey includes staff across six defined categories:

  • Constitutional Commissions and Independent Offices

  • Ministries and State Departments

  • Statutory Commissions and Authorities

  • State Corporations and Semi-Autonomous Agencies (SAGAs)

  • Public Universities

  • Technical and Vocational Education and Training (TVET) Institutions

Law, Policy, and Process

• Constitutional/Act reference: Enacted under PSC Act, 2017, Section 62 empowers the commission to monitor civil service efficiency.

• Mandates: PSC will collect data and shape a satisfaction index.

• Next steps: HR heads must circulate the survey link; data will inform organizational culture reforms and public sector performance improvements. 

Voices and Stakeholders

• PSC CEO Anthony Muchiri: Called for participation, noting the survey will guide reforms to improve service delivery, workplace environment, and governance.

• Authorized officers/HR heads: Tasked with promoting and ensuring survey accessibility within their institutions. 

Evidence & Data Box

Element	Detail
Survey period	September 8–20, 2025
Mandate	Section 62, PSC Act, 2017
Targeted sectors	Commissions, ministries, SAGAs, universities, TVETs
Intended outcome	Baseline index for morale, culture, and staff well-being
Participation	Voluntary and online; responses confidential

Risks and Implications

• Low participation: Could skew representation and weaken reform impact.

• Monitoring challenges: Coordinating across decentralized agencies may affect uptake.

• Governance leverage: Positive results may justify further institutional investments and human resource policy shifts.

What We Don’t Know Yet

• The response rate across different sectors.

• When the PSC will publish findings or roll out resulting policy actions.

• Whether the survey will inform annual performance evaluations or institutional benchmarking.

Timeline

• 2025-09-08: Survey launched online. 

• 2025-09-20: Survey closes.

• Post-survey: PSC to analyse data and propose policy adjustments.

What to Watch

• Institutional communication on survey participation rates.

• PSC’s publication of a workplace climate index and reform action plan.

• Performance indicators—like reductions in grievances or improvements in service delivery—linked to the survey findings.

Editor’s note: Public servants are encouraged to take the <30-minute survey via the PSC portal—their input is confidential and instrumental to shaping a legacy of effective public service.

Corrections: None reported.