Kenyans living across the globe can now sidestep the hassle of embassy visits for essential services, thanks to a simplified registration process on the government’s eCitizen platform. This digital gateway is central to the government's strategy to connect with its citizens abroad, offering a direct line to services that once required physical presence or lengthy paperwork.

The move is a game-changer for the estimated four million Kenyans abroad, a community whose economic contribution is a cornerstone of the nation's economy. With diaspora remittances hitting a record KES 1 trillion as of November 2025, ensuring seamless access to government services is not just a matter of convenience—it is a critical economic imperative. The platform allows users to manage passport applications, register businesses, and access civil documentation, significantly reducing delays.

Your Step-by-Step Guide to eCitizen Registration

The government has made a concerted effort to simplify the sign-up process, recognizing the unique documentation challenges faced by citizens residing overseas. While the platform has faced criticism for system outages and a digital divide that leaves some behind, the process for diaspora registration is designed to be straightforward.

Here is the verified process for a Kenyan in the diaspora to create an account:

• Visit the Official Portal: Navigate to the official government website, www.ecitizen.go.ke, to begin.
• Select “Foreigner” Account Type: This is the most crucial step for diaspora members. If you are using a foreign passport or do not have a Kenyan ID, you must select the “Foreigner” registration option. This category also applies to dual citizens.
• Provide Personal Details: You will be required to enter your full name as it appears on your passport, your date of birth, and a valid email address.
• Phone Number Verification: Previously, a Kenyan phone number was a common hurdle. The system has been updated to allow registration with just an email address, a change specifically made to accommodate the diaspora.
• Complete Verification: After submitting your details, you will receive a verification link to your email. Once clicked, your account will be active, granting you access to a wide range of government services from anywhere in the world.

This initiative is part of the broader Kenya Vision 2030 and the National ICT Policy, which aim to digitize government services to enhance efficiency and transparency. By bringing over 16,000 services online, the government seeks to reduce bureaucracy and corruption.

While the digital push is a significant leap forward, challenges such as system reliability and data privacy remain areas of concern for users. However, the government has affirmed its commitment to improving the platform and ensuring it serves as a secure and efficient tool for all Kenyans, regardless of their location.