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Mobile money cash transfers drop by Sh430 billion, reflecting a tough economy and a shift towards direct digital payments that is squeezing agents.
The Kenyan economy is slowing down, and the proof is in the phones. Central Bank data reveals that cash transfers via mobile money agents dropped by a massive Sh430 billion in 2025, signaling a liquidity crisis in the informal sector.
Agents attribute the drop to the reduced purchasing power of Kenyans and the interoperability of paybills, which allows direct bank-to-till payments without withdrawing cash. "People don't have money to withdraw," said an M-Pesa agent in Nairobi. "And when they do, they pay digitally. The era of cash is dying, but our commissions are dying with it."
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