About the role:
The Call Centre Agent will be the primary contact for Tatu City property owners, residents and prospects, handling service-charge queries, payment enquiries and general community information.

Responsibilities:

• Handle inbound and outbound calls professionally, logging all interactions in the CRM system.
• Provide accurate information on billing, service charges, maintenance schedules and community guidelines.
• Resolve customer issues where possible and escalate complex cases to relevant departments.
• Follow up on outstanding payments and guide customers on available payment options and channels.
• Collaborate closely with finance and property-management teams to ensure timely service delivery.
• Comply with call-center scripts, quality standards and performance targets.

Requirements:

• Excellent verbal communication and active listening skills.
• Previous experience in customer service or call-center operations.
• Ability to manage high call volumes while maintaining professionalism, accuracy and empathy.