About the role:
The Call Centre Agent will be the primary contact for Tatu City property owners, residents and prospects, handling service-charge queries, payment enquiries and general community information.
Responsibilities:
- Handle inbound and outbound calls professionally, logging all interactions in the CRM system.
- Provide accurate information on billing, service charges, maintenance schedules and community guidelines.
- Resolve customer issues where possible and escalate complex cases to relevant departments.
- Follow up on outstanding payments and guide customers on available payment options and channels.
- Collaborate closely with finance and property-management teams to ensure timely service delivery.
- Comply with call-center scripts, quality standards and performance targets.
Requirements:
- Excellent verbal communication and active listening skills.
- Previous experience in customer service or call-center operations.
- Ability to manage high call volumes while maintaining professionalism, accuracy and empathy.